We're talking with Emmanuelle Skala, the SVP of Customer Success at Toast. Toast is the leading cloud-based Restaurant Management System and ranked #12 in the Forbes Cloud 100. In this episode, Emmanuelle will share with us how using customers as the "True North" has allowed Toast to thrive.
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Victoria Nichol, Director of Customer Success for Predictive Index
Stephen O'Keefe, Director of Customer Success for HubSpot
Beyond the Acquisition is a conversational podcast covering all things post customer acquisition in b2b SaaS. Your host, John Wood, interviews Founders, Customer Success and Professional Services leaders in the b2b SaaS industry. The show provides insights into the strategy, people, process and technology necessary to develop and grow customer-centric organizations. Tune in to see what your peers and experts are doing create lasting customer value.
Beyond the Acquisition is sponsored by 3 Point, LLC.
3 Point is a Customer Success delivery partner assisting B2B software companies facing the operational challenges that come with rapid growth. 3 Point provides "boots on the ground" and knowledge to build, a customer success operation that will scale, reduce churn, increase customer adoption to drive revenue growth.